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Returns Policy

14-day Cancellation Period

We hope you’ll love your purchases as much as we do. However, should your selection not be quite as you expected, we are happy to offer a refund against your item(s). If so, contact us via email at info@greenbarkpets.com within 14 days from receipt of your order, letting us know that you would like to return all or part of your order: we will then send you details about how to return your item(s) to us. You will need to include your order number, name and address, and specify which part of your order you would like to return and your reason.

The cooling-off period expires 14 days after the day on which you or another person designated by you (however, not the carrier) has taken physical possession of the item(s). If you have ordered several items in one order and we are unable to dispatch all the goods at the same time, the cooling-off period will commence from when you or another person designated by you (however, not the carrier) takes physical possession of the last item. If the cooling-off period expires on a public holiday, 24 December or 31 December, the deadline will be extended to the following weekday.

After receipt you may only handle the items so as to establish their nature, characteristics and the way they operate.

IMPORTANTPlease note, no returns will be processed without prior authorization. You must send us a return request within 14 calendar days of receiving the original order.

Items Excluded from the Right To Cancel

Some products do not include a right to cancel, or you may lose your right to cancel. The following kinds of products may not be returned under this policy:

  • Personalised Goods or Goods made to your specification
  • Any cleaning, grooming or medication products
  • Dog treats or other dog food products intended for everyday consumption
  • Any product made to order
  • Perishable goods

Acceptable Return Condition

To be eligible for a refund, all returned items must be in the same pristine condition as they were when you received them. Items may be tried but should not be used, worn, washed, damaged, altered or soiled by smell or stains in any way; and all original product packaging, tags and accessories should be intact. We regret that if the items do not meet these conditions your order will be returned to you and the shipping costs charged to you.

The original product packaging must not be used as outer postal packaging. You are responsible for the products until we receive them, including handling any claims of excessive wear or damage caused during transport to us. You should therefore also make sure that the product is properly packed with care when you return it. We also recommend you keep your track and trace number until the refund has been processed.

Refunds

We will credit your account once we have received and approved your return parcel.

The purchase price of the received and approved return parcel will be refunded within 14 days. We will refund all payments received from you, including any delivery costs. However, this does not apply if you have purchased several items in one order and only cancel part of your purchase. In this case, we do not refund delivery costs.

Please note that the return shipping charge is the customer’s responsibility and that the shipment must be traceable through a tracking code. Products cannot be returned cash on delivery (COD) or without postal delivery.

Exchanges

Unfortunately, at this time, we don’t offer exchanges at greenbark.eu. If you wish to order another model, colour or size, please return the purchased item to us in accordance with our Return Policy (see above) and place a new order at greenbark.eu. We will refund your money for the first purchase as soon as we receive the parcel

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Best barks

The Greenbark  Team

This product contains content produced according to the Mass Balance Approach.

As a dog owner, you might be surprised to learn that the products you use to care for your furry friend could be contributing to greenhouse gas emissions. However, the mass balance approach offers a solution to mitigate the environmental impact of the chemical industry and transition towards sustainable practices.

This approach involves mixing both renewable and non-renewable feedstocks in the chemical production process while ensuring that the amount of sustainable feedstocks used is certified.

While the mass balance approach allows companies to continue using non-renewable feedstocks at a reduced rate, proponents argue that it provides a more realistic and achievable pathway towards sustainability.

Despite some criticisms, the mass balance approach offers a practical and scalable tool for promoting sustainability in the chemical industry and represents a significant step towards a more sustainable future.

FURTHER READING

If you’re interested in learning more about this approach, here are some  links to helpful resources :

The Genuine Italian Vegetable Tanned Leather Consortium promotes sustainable and ethical leather production practices in the Tuscany region using traditional vegetable tanning methods that ensure no animals are killed for their skins.

Highlights of Tuscan Vegetable Tanned Leather

  • Made with natural extracts from chestnut, mimosa, and quebracho trees.
  • Produced in Tuscany, Italy, where the art of vegetable tanning has been practiced for centuries.
  • The production process adheres to strict European standards for environmental and social responsibility, ensuring minimal impact on the planet and the communities involved.
  • Products made with Tuscan Vegetable-Tanned Leather are free from harmful chemicals and meet high standards for animal welfare.
  • The leather is durable, with a unique character that develops over time as it ages gracefully.
  • The use of Tuscan Vegetable-Tanned Leather supports the local circular economy, preserving a tradition that is deeply rooted in the Tuscan territory.

FURTHER READING:

For more information on the Consortium’s commitment to sustainable and ethical leather production practices, please visit their website at https://www.pellealvegetale.it/en/.

Alternatively, you can refer to our brief overview of their initiatives by clicking here.

This product contains leather trademarked by The Genuine Italian Vegetable Tanned Leather Consortium.

The Genuine Italian Vegetable Tanned Leather Consortium promotes sustainable and ethical leather production practices in the Tuscany region using traditional vegetable tanning methods that ensure no animals are killed for their skins.

Certification Standards

The Consortium’s certification standards are designed to ensure that products are made using traditional vegetable tanning methods and meet social, environmental, economic, and cultural criteria that prioritize fair labor practices, environmental sustainability, local economic support and the preservation and continuation of traditional techniques and craftsmanship that has been passed down for generations.

By adhering to these principles, the Consortium ensures that its member organizations produce high-quality leather goods that are both culturally and environmentally sustainable.

Transparency and Traceability

Through this certification process, the Consortium also aims to create greater transparency and traceability throughout the supply chain, giving consumers the ability to make informed decisions about the products they purchase.

The Consortium’s guarantee label, “Pelle Conciata al Vegetale in Toscana,” is an anti-counterfeiting label with a unique serial number that allows consumers to verify the authenticity of their products, while also providing information about the materials and production processes used.

Sustainability and Responsibility

By prioritizing sustainability and transparency, the Consortium hopes to create a more sustainable and responsible leather industry that values both people and the environment.

FURTHER READING:

For more information on the Consortium’s commitment to sustainable and ethical leather production practices, please visit their website at https://www.pellealvegetale.it/en/.

What is silicone made of?

Food grade silicone is a type of silicone that is safe for use in food preparation, storage, and cooking. It is made from a combination of silicon, oxygen, carbon, and hydrogen. The raw materials for food grade silicone are obtained primarily from silica, which is a naturally occurring mineral.

Where is silicone manufactured?

Food grade silicone is manufactured in a variety of locations around the world, including Asia, Europe, and North America. The production process involves mixing the raw materials together and then curing them under heat and pressure.

How sustainable is silicone?

The sustainability of food grade silicone production depends on a number of factors, including the source of the raw materials and the energy used in the manufacturing process. In general, food grade silicone production is considered to be relatively sustainable when compared to other materials, such as plastic. The main issues with silicone is that it’s not curbside recyclable; its production process uses fossil fuels and requires a large amount of energy; and it doesn’t biodegrade. 

Is silicone more sustainable than plastic?

Silicone is often considered to be a more sustainable alternative to plastic, as it is durable and long-lasting and while not perfect, the silicone production process does cut down on fossil fuel usage compared to plastic. Additionally, unlike plastic, silicone does not create microplastics or release harmful chemicals when it is heated or exposed to sunlight and other environmental forces.

Silicone sustainability claims

To claim sustainability, a silicone product must be certified by an independent organization that verifies the product has met certain sustainability standards. These standards may include the use of renewable energy, the sourcing of raw materials, and the product’s recyclability and biodegradability.

Is silicone biodegradable?

Silicone is not biodegradable, meaning it does not break down naturally in the environment and can create additional waste if not managed properly. 

Can silicone be recycled after use?

If you want to recycle silicone at home, you can do so by taking it to a recycling center or by sending it to a company that specializes in recycling silicone. It is also possible to recycle silicone by using it as a feedstock for energy production. Alternatively, you can try to upcycle your silicone product by giving it a new purpose, like using a silicone dog bowl as a flower or plant pot.

So is silicone actually sustainable?

In summary, food grade silicone is a safe, sustainable material that is made from natural resources, and it can be recycled and repurposed. It is a better alternative to plastic in terms of its durability, chemical emissions, and energy consumption. To ensure that a silicone product is sustainable, it should be certified by an independent organization. In addition, due to the non-biodegradability of silicone, minimal environmental impact from its use requires that careful management and responsible recycling should always be practiced.