14-day Cancellation Period

We hope you’ll love your purchases as much as we do. However, should your selection not be quite as you expected, we are happy to offer a refund against your item(s). If so, contact us via email at info@greenbarkpets.com within 14 days from receipt of your order, letting us know that you would like to return all or part of your order: we will then send you details about how to return your item(s) to us. You will need to include your order number, name and address, and specify which part of your order you would like to return and your reason.

The cooling-off period expires 14 days after the day on which you or another person designated by you (however, not the carrier) has taken physical possession of the item(s). If you have ordered several items in one order and we are unable to dispatch all the goods at the same time, the cooling-off period will commence from when you or another person designated by you (however, not the carrier) takes physical possession of the last item. If the cooling-off period expires on a public holiday, 24 December or 31 December, the deadline will be extended to the following weekday.

After receipt you may only handle the items so as to establish their nature, characteristics and the way they operate.

IMPORTANT:  Please note, no returns will be processed without prior authorization. You must send us a return request within 14 calendar days of receiving the original order.

Items Excluded from the Right To Cancel

Some products do not include a right to cancel, or you may lose your right to cancel. The following kinds of products may not be returned under this policy:

• Personalised Goods or Goods made to your specification
• Any cleaning, grooming or medication products
• Dog treats or other dog food products intended for everyday consumption
• Any product made to order
• Perishable goods

Acceptable Return Condition

To be eligible for a refund, all returned items must be in the same pristine condition as they were when you received them. Items may be tried but should not be used, worn, washed, damaged, altered or soiled by smell or stains in any way; and all original product packaging, tags and accessories should be intact. We regret that if the items do not meet these conditions your order will be returned to you and the shipping costs charged to you.

The original product packaging must not be used as outer postal packaging. You are responsible for the products until we receive them, including handling any claims of excessive wear or damage caused during transport to us. You should therefore also make sure that the product is properly packed with care when you return it. We also recommend you keep your track and trace number until the refund has been processed.

Refunds

We will credit your account once we have received and approved your return parcel.

The purchase price of the received and approved return parcel will be refunded within 14 days. We will refund all payments received from you, including any delivery costs. However, this does not apply if you have purchased several items in one order and only cancel part of your purchase. In this case, we do not refund delivery costs.

Please note that the return shipping charge is the customer’s responsibility and that the shipment must be traceable through a tracking code. Products cannot be returned cash on delivery (COD) or without postal delivery.

Exchanges

Unfortunately, at this time, we don’t offer exchanges at greenbark.eu. If you wish to order another model, colour or size, please return the purchased item to us in accordance with our Return Policy (see above) and place a new order at greenbark.eu. We will refund your money for the first purchase as soon as we receive the parcel